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EarthLink launches new customer portal

EarthLink Inc. has a new, secure online customer portal that provides a centralized, integrated on-demand gateway to each EarthLink Business account.

The launch of myLink provides a new user experience, including one-click navigation, account and invoice management, and online service and support capabilities. By the end of 2011, myLink will include additional unique business tools such as VoIP services management, E911 address management, managed router services support using the GoogleMaps mapping service, traffic utilization reporting and several other portal enhancements.

The Atlanta-based EarthLink has operations in Rochester.

Enhancements to myLink will continue throughout 2012, with the integration of statistics and performance monitoring tools in support of the new EarthLink Business IT services offerings. Additional 2012 initiatives will include enhancements to self-service order status and service ticket capabilities, voice and data management tools, user defined reporting and a customizable user experience.