UPDATE: FCC chairman says airlines have final say on calls
NEW YORK — A day after setting off an uproar among travelers opposed to the idea in-flight phone calls, the chairman of the Federal Communications Commission Chairman backtracked, saying he personally isn’t in favor of calls on planes.
“We understand that many passengers would prefer that voice calls not be made on airplanes. I feel that way myself,” chairman Tom Wheeler said in a Friday statement.
The role of the FCC, he said, is to advise if there is a safety issue with using phones on planes. Amending the agency’s rules “will be only a technical advisory.”
On Thursday, Wheeler struck a nerve with travelers when he said it was time for the agency to review “our outdated and restrictive rules” about cellphone use on airplanes.
Friday, he said the agency’s proposal recognizes that there is no technical reason to prohibit the use of mobile devices.
Wheeler acknowledged that it will ultimately be up to individual airlines to decide if they want to allow calls or not.
“We believe that airlines are best positioned to make such decisions,” Wheeler said.
Most airlines have said they would study the issue and survey their customers.
NEW YORK — Airline passengers have already been stripped of their legroom, hot meals and personal space. Now, they might also lose their silence.
The Federal Communications Commission is considering lifting its longtime prohibition on making cellphone calls on airplanes, saying it is time “to review our outdated and restrictive rules.”
But for many passengers, that would mean the elimination of one of the last sanctuaries from our hyper-connected world. Everybody wants the ability to stay connected while traveling, but nobody wants to be trapped next to some guy yapping away during the entire trip from New York to Las Vegas.
“The only way I’d be in favor of this is if the FCC mandated that all those who want to use their cellphones must sit next to families with screaming children,” said frequent flier Joe Winogradoff.
Amtrak and many local commuter railways have created quiet cars for those who don’t want to be trapped next to a loud talker. It’s not hard to envision airlines offering “quiet rows,” although there will probably be an extra fee to sit there. Hopefully, they’ll be more effective than the old smoking and non-smoking sections.
One flight attendant union has already come out against any change, saying that a plane full of chattering passengers could lead to arguments and undermine safety.
Passenger Kai Xu had another concern: What’s going to happen to the already limited bathrooms on the plane?
“Are they going to become the telephone booths for those who want to talk on the phone in private?” he said.
Not everybody hates the idea. Craig Robins, a lawyer who flies close to 100,000 miles a year, said a relaxation of the ban would be “a mixed blessing.”
“Having the ability to communicate with my office, my family and my friends, especially for making necessary plans for airport pickups and meetings on the day of arrival, is invaluable,” he said. “Of course, the downside is with the inconsiderate flier who is oblivious to how loud he or she is talking. That is what will drive us crazy.”
Most Middle East airlines and a few in Asia and Europe already allow voice calls on planes. Passengers’ cellphone signals are either relayed via a satellite or through a special “picocell” to the ground. Voice calls technically can be made on some U.S. planes today via satellite, but airlines block providers such as Skype, in part because they fear it will eat up the limited bandwidth.
Within hours of the FCC’s announcement, the cellphone industry voiced its support. Airlines already charge for Internet access. It’s not too much of a stretch to imagine them charging for phone use.
Allowing calls isn’t so much a safety issue as one about what is socially acceptable.
“There are simply far too many people who consider themselves too important to stop talking as a courtesy to other passengers, especially when, given airplane background noise, they’ll probably have to talk louder than usual,” said Benjamin Stolt, who flies nearly 200,000 miles a year.
Ultimately, it might be left up to the airlines to decide.
American and United Airlines said they would wait for an FCC decision and then study the issue. Delta Air Lines was much more firm, saying passenger feedback for years has shown “overwhelming” support for a ban.
JetBlue and Southwest also noted a desire for silence, but added that tastes and desires change.
“If everyone starts doing it and it becomes culturally acceptable, we’d have to consider it,” said Southwest Airlines spokesman Brad Hawkins. “But no one thinks it’s a good idea.”